High - Quality Leads
At SOMMA, we excel in crafting tailored lead generation strategies that drive business growth. Our expertise lies in understanding your unique industry, audience, and competition, allowing us to create a roadmap that ensures you connect with the right prospects.
We guide potential clients through targeted content, optimized digital campaigns, and personalized outreach through the sales funnel, maximizing conversion rates. By leveraging data-driven insights and the latest marketing technologies, we deliver a consistent flow of high-quality leads, empowering your business to expand its reach, enhance brand visibility, and ultimately achieve sustainable success.
- Enhanced Customer Engagement Solutions
- 24/7 Support Availability
- Personalized Customer Experiences
- Increased Customer Satisfaction
- Strengthened Customer Relationships
- Improved Brand Reputation
SOMMA
How our customer engagement service can help grow your revenue
Unlock Revenue Growth with Our Customer Engagement Services
By personalising interactions, building strong relationships, and delivering exceptional support, we increase conversion rates and inspire customer loyalty. Through repeat business and upselling opportunities, we maximize the lifetime value of customers, increasing their average transaction value and contributing to revenue growth. Our focus on customer retention reduces churn rates, while positive experiences lead to word-of-mouth marketing and referrals, expanding your customer base and revenue potential. With our expertise in customer engagement, we can help you cultivate meaningful connections, boost customer satisfaction, and unlock the revenue growth your business deserves.
Referrals are gold, but there's an easier and faster way to acquire new customers
While referrals hold immense value, we believe in amplifying your business growth through a diversified strategy. Our data-driven approach, coupled with innovative techniques, directly targets and engages potential clients. By expanding your outreach beyond traditional referrals, you’ll uncover fresh avenues of growth, ensuring a steady stream of clients. Embrace the power of a proactive approach with SOMMA and elevate your customer acquisition game to new heights.
what you get
What is included in our customer engagement services?
When you partner with Somma, you’ll gain access to our full range of customer engagement services. These services are designed to optimise every facet of your marketing efforts, including:
Omni-Channel Engagement
Strategies
We develop comprehensive omni-channel engagement strategies that span across multiple platforms and touchpoints. This allows your business to seamlessly interact with customers through various channels such as social media, email, website, and live chat. By providing consistent and integrated experiences, we create a cohesive customer journey that builds trust and fosters engagement.
Proactive Customer Support
Our proactive customer support solutions ensure that your customers feel heard and supported throughout their journey. By leveraging data and automation, we anticipate customer needs, provide timely assistance, and address concerns before they become problems. This approach not only enhances customer satisfaction but also strengthens loyalty and advocacy.
Social Media Community
Management
Engaging and nurturing your online community is crucial for fostering customer engagement. Our social media community management solutions focus on building and managing a vibrant and interactive community around your brand. Through timely responses, meaningful conversations, and user-generated content initiatives, we cultivate a sense of belonging, encourage engagement, and create brand advocates.
Increased Conversion Rates
Harness the power of SMS marketing to instantly connect with your audience and drive engagement. With high open rates and quick delivery, SMS marketing allows you to deliver targeted messages directly to your customers’ mobile devices. From promotional offers and event reminders to personalized updates and order notifications, SMS marketing provides a direct and effective channel for engaging your audience. By leveraging the immediacy and intimacy of SMS, you can deliver timely and relevant content, driving customer engagement, increasing brand awareness, and ultimately boosting conversions.
Creating Success
What makes our paid customer engagement management services so effective?
Enhanced Customer Loyalty
By managing costumer engagement, we can increase loyalty by up to 25%, leading to higher retention rates.
Enhanced Brand Reputation
Effective engagement can improve brand reputation by 30%, fostering trust among customers.
Increased Customer Advocacy
Engaged customers are more likely to become advocates, with up to 15% actively promoting your brand, expanding your reach and influence.
“Somma’s digital marketing service is light years ahead of the competition because of their intelligent, specialised and courteous account managers.”
CEO, Founder
The proof is in the numbers
Why online customer engagement can bring in the numbers
25%
Companies that prioritise these engagement tools experience an average revenue growth of 25% or more compared to those that rely solely on traditional customer communication methods.
34%
34% of callers who hang up won’t call back. Ever. That’s why businesses should consider having a centralised inbox for all missed calls and voicemail transcriptions.
40%
Effective online customer engagement, encompassing website widgets and responsive AI, directly impacts sales revenue growth. Companies that implement these strategies have reported revenue increases of up to 40%.
FAQ
About online customer engagement services
Looking to learn more about online customer engagement management for your business? Browse our FAQs:
Customer engagement refers to the interactions and experiences that customers have with a business throughout their journey. It encompasses every touchpoint, from initial awareness to post-purchase support. Customer engagement is crucial for businesses as it fosters loyalty, strengthens relationships, and drives long-term success. Engaged customers are more likely to make repeat purchases, advocate for the brand, and provide valuable feedback, ultimately contributing to business growth.
Customer engagement directly influences the bottom line by driving customer satisfaction, loyalty, and repeat business. Engaged customers are more likely to make larger purchases, refer others, and remain loyal to the brand, resulting in increased revenue and profitability. Additionally, positive customer experiences foster a positive brand reputation, attracting new customers and improving customer retention rates. By focusing on customer engagement, businesses can unlock a significant impact on their financial performance.
Measuring the success of customer engagement strategies involves analyzing various metrics and indicators. Key performance indicators (KPIs) such as customer satisfaction scores, customer retention rates, and net promoter scores (NPS) can provide insights into the effectiveness of engagement efforts. Additionally, metrics like website traffic, social media engagement, and email open rates can help gauge the level of customer interest and interaction. By monitoring these metrics and analyzing trends over time, businesses can assess the impact of their engagement strategies and make data-driven decisions to optimize future efforts.
By fostering two-way communication, social media enables businesses to listen to their customers, address their concerns, and provide personalized support. Social media also allows for targeted advertising and community building, further enhancing customer engagement and brand loyalty.
